Frequently Asked Questions

What are your rates?

In Office:

Individual - $100 for a 55-60 minute session

Family - $120 for a 55-60 minute session


Telehealth:

Individual - $80 for a 50-minute session


I do provide a sliding scale based on need. Please contact me directly to discuss.

Do you accept insurance?

At this time, I do not accept insurance. If you have out of network benefits, you can submit an invoice to your insurance company for direct reimbursement. Please make sure to contact your insurance for a clear understanding of their policy.

What COVID-19 precautions are you taking?

Both the Kula Center and I have taken a number of precautions in the office space to help keep everyone safe - including sanitization between each client. When you arrive in the parking lot, please text me at 502-552-8211 and I will let you in the side door at your appointment time. Masks are required when entering and exiting the building.

How do I schedule an appointment?

If you are a current client, you can login in by clicking the icon in the top right of the website. If you do not have a login, please follow the directions to create an account.


If you are a new client, you can request a New Client Intake Appointment here or send me an email at hearthfirejen@gmail.com or call 502-552-8211. I will get back to as soon as I can.

How do I get to the Kula Center?

The Kula Center is located at 802 E. Market street New Albany, IN You are welcome to park on the street or the parking lot behind the building. Please enter using the side door on the left-hand side of the building. (NOT SUKHINO). 

For driving directions, simply click the "pin" in the upper right corner of the website.

How do I prepare for my first visit?

After we have spoken and scheduled an appointment, I will send you my new client paperwork. You can either email it back to me prior to your initial appointment or bring it with you.

It is normal to feel nervous before your first appointment, especially if you have never had therapy before. You may want to write down things to discuss with me. Some people like to bring their journal to share or take notes.

Please also remember to bring a mask to wear in the common areas of the building. For telehealth sessions, please make sure you are comfortable and have privacy. 

What is your cancellation policy?

All cancellations of appointments should be made at least 24 hours in advance. If appointments are cancelled in advance, there is no fee for the cancelled session.


Cancellations may be left on my voicemail at (502) 552-8211.


An administrative fee of $50.00 will be charged if you give less than 24-hour notice or do not show for a scheduled appointment. This fee is not covered by any insurance companies. If you cancel or no-show for two consecutive sessions or stop attending therapy for two weeks without prior arrangement, your reserved appointment time may be released and you will be charged the full amount of the session.